Choose the service that fits your needs
Personalized Order
You found a product abroad. STEDOREY verifies your request, prepares a quote, makes the purchase after payment validation, and organizes shipping to Destination. Accessible to individuals and professionals.
Group Order
STEDOREY can organize orders grouping multiple clients, notably through the STEDOREY Selection. Shared costs are included or specified in the offer.
Ship My Purchases
Already purchased your products? STEDOREY receives, identifies, consolidates and organizes shipment of your parcels. Reception and processing fees apply separately from shipping.
STEDOREY Service Commission
Service fees cover request analysis, verification, quoting, purchasing, tracking, standard reception, and order coordination. They are separate from taxes, local delivery, and international shipping.
Individuals & Professionals
The same grid applies to first individual and professional orders. Large orders naturally achieve a more favorable effective rate. Custom pricing may be offered for recurring purchases, high volumes, or efficient partnership structures.
Professional status does not automatically grant a discount.
Special Services
In-depth supplier research, negotiation, special inspection, requested travel, complex multi-supplier orders, and urgent processing may incur additional fees communicated before execution.
Reception & Processing Fees
This service is not subject to the purchasing agent commission since the client has already purchased the items.
Definition: Parcel & File
A parcel is a distinct package delivered with its own tracking number, regardless of how many items it contains. A file is the set of parcels grouped for the same international departure.
Storage
Storage is free until the normally scheduled departure. After notification of a required action, 7 additional days are granted. When a delay is due to the client, 2,000 FCFA per parcel per started week may apply. No fee when the delay is due to STEDOREY, a partner, or the normal departure schedule.
Shipping from the United States
Rates depend on category, weight, or billing unit.
Standard Group Air
Includes STEDOREY-organized group routing from Houston, shipment to Abidjan, and partner service formalities. Does not include seller-to-Houston delivery, service fees, special packaging, or final home delivery.
Priority Processing (add-on)
Priority processing fees are separate from service fees and accelerated transport costs. No deadline guaranteed without written confirmation.
Electronics — Indicative rates per device
Sea Freight
Available by quote for heavy, bulky, or non-urgent professional orders. Rate depends on volume, packaging, and nature of goods.
Prudent timeline: 3 to 4 months from actual vessel departure.
STEDOREY plans one main departure per month to group orders. An order received after the deadline may be deferred to the next departure.
Next departure USA → Abidjan, Houston reception deadline, and estimated arrival are communicated separately.
Shipping from China
Standard Group Air
Minimum billing at launch: 1 kg. Beyond that, billed weight and rounding rule are confirmed per partner conditions.
Express China → Abidjan
Choosing express does not automatically trigger STEDOREY priority processing fees. These only apply if the client also requests accelerated handling by STEDOREY.
Maritime China → Abidjan
Volume in m³ = length × width × height (in metres). A 50×40×30 cm box = 0.06 m³ and falls within the minimum flat rate.
Special Products
Liquids, cosmetics, supplements, electronics, batteries, medicines, chemicals, and other regulated products must be validated before purchase or shipment. Some may incur additional duties or formalities.
How is the total amount calculated?
Personalized Order
Standard reception of items purchased by STEDOREY is included in service fees.
Group Order
The 10,000 FCFA minimum from personalized orders is not automatically added to each participant. Shared costs are included or specified in the offer.
Ship My Purchases
No purchasing commission is applied when STEDOREY does not make the purchase.
Known vs estimated costs
Price, taxes, local delivery, and service fees are generally known before purchase. Weight, volume, category packaging, and shipping may remain estimates until physical reception.
STEDOREY exchange rates
STEDOREY uses an internal commercial rate to convert foreign prices to FCFA. Rates are revised every Monday and appear in quotes.
After quote expiration, the amount may be recalculated. After effective payment validation, a rate change is not applied retroactively.
Quote validity & promotions
Quote validity
Unless stated otherwise, a STEDOREY quote is valid for 7 days. Expiration date and time appear on the quote. After expiration, prices, promotions, availability, taxes, exchange rates, and applicable fees may be updated. An expired quote must be reactivated, updated, or reissued before payment.
Promotions & stock
A promotional price is only guaranteed at the time of purchase. STEDOREY verifies price and stock one last time after payment validation. An increase requires client agreement. A decrease is deducted from the balance, kept as credit with agreement, or refunded per communicated terms.
Checkout Screenshot
STEDOREY may provide a screenshot showing products, discounts, taxes, local delivery, and the seller total. Personal information, receiving address, and payment information are masked.
Weight, Volume & Classification
The final billable weight is confirmed after receiving, inspection, grouping, and packaging. Packaging and protective materials are included in the billed weight.
USA Weight Rounding
The same rounding pattern continues in 0.5 kg increments.
Multiple Categories
Different product categories may be weighed and billed separately within the same shipment.
Electronics Billed per Unit
An electronic device charged per unit is not automatically charged again under the general per-kg rate unless the partner applies a separate explicit charge.
Reclassification
A provisional category can be corrected after physical inspection. Incorrect declarations may result in additional charges, delays, refusal, or return at the customer's expense.
Delivery Times & Calendar
Total timing includes: payment, seller preparation, local delivery, receiving, inspection, waiting for departure, international shipping, customs clearance, and availability for pickup or delivery. The order date is not automatically the starting point for international shipping time.
United States
China
Delays
Timelines are estimates unless there is a written commitment. Possible causes of delay include: seller, out-of-stock products, inspections, weather, transport schedule, congestion, and customs.
Tracking Status Sequence
Payment Methods & Rules
STEDOREY does not automatically apply a fixed 70/30 or 80/20 payment split. Payment is structured based on your request.
First Payment
The first payment generally includes:
Remaining Balance
The balance may include:
For standard air shipping, the remaining balance may be requested after arrival in Abidjan and must be confirmed before pickup or final delivery.
Payment Summary
Before every payment, STEDOREY shows: current order total, amount already paid, remaining fee breakdown, adjustments, and total balance due.
Accepted Payment Methods
Payment Proof
After payment, submit your proof of payment via the platform. Submitting proof does not automatically confirm payment — STEDOREY must confirm receipt of funds before processing continues.
Pickup & Delivery
Handover Methods
Pickup Deadline
Pickup is free for 7 calendar days after notification. After that, when the delay is the customer's responsibility, 2,000 FCFA per order per started week may apply. No storage fee when the delay is caused by STEDOREY, transportation, or normal customs processing.
Delivery Zones — Abidjan
Exact delivery price confirmed before delivery. Zones, areas and prices may change. Customer must provide a reachable recipient, precise address and landmark. Digital location may be required. A failed delivery attempt caused by the recipient may be charged.
Pricing Examples
These examples explain the calculation method and are not quotations.
Individual: Dress from the United States
Payable before purchase: 105,355 FCFA · Estimated balance after arrival: 20,000 FCFA