From your request to final handover.
Submit your request
Provide details about your purchases and your preferred delivery or handover method.
Parcel details
Supply information about your incoming parcels — tracking numbers, sellers, and descriptions.
STEDOREY reviews your request
Our team verifies the submitted information and prepares your shipment file.
Receive your quote
A detailed quote covering shipping, service fees, and any other applicable charges is sent to you.
Approve & pay
You confirm the quote and complete payment according to the instructions provided by STEDOREY.
Reception & verification
STEDOREY receives your parcels, checks their condition, and identifies them against your request.
Consolidation if applicable
Your parcels may be combined into a single shipment when it is practical and appropriate.
International shipping
Your shipment is dispatched to Destination via the selected shipping method.
Track your shipment
Follow the progress of your shipment at each key stage of transit.
Final handover
Your shipment is handed over in Abidjan or at the agreed collection point under the applicable conditions.
One request, multiple incoming parcels
A single STEDOREY shipping request can group multiple parcels from different sources — with as many tracking numbers as you need.
Multiple incoming parcels
A single shipping request can group multiple parcels from different sellers or sources.
Multiple tracking numbers
Add as many domestic tracking numbers as needed to cover all your incoming parcels.
Add or update later
If you do not yet have all tracking numbers, you can add or edit them later in your request.
Consolidation is an operational process
When you have multiple incoming parcels, STEDOREY can combine them into a single shipment before international dispatch. Consolidation is not a shipping method — it is a handling step that applies depending on the nature of your request.
What we need from you
Have this information ready before submitting your request to speed up processing.
What to keep in mind
Accuracy of information
You are responsible for the accuracy and completeness of all information provided in your request.
Prohibited & restricted products
Some products are subject to import restrictions or prohibitions. You are required to verify the compliance of your items.
Payment conditions
Payment is required before the shipment is processed. Instructions are communicated after quote approval.
Tracking & delivery
Shipping timelines are indicative. STEDOREY cannot be held responsible for delays caused by customs or carriers.
Final handover
Handover terms depend on the selected delivery method and the conditions applicable at the time of shipment.
See our Pricing page
The final amount is determined by a quote after reviewing your request. Explore the STEDOREY pricing structure before getting started.